admin 
Contact Lazada Help Center for help or assistance. CLEO is available to assist 24 hours a day. If you need to have a Live chat with an agent, they are available 08:00 – 23:59 from Monday to Sunday and 09-00 – 18:00 on Public Holidays.
Tap on CHAT NOW to start a chat: https://mypromo.my/lazada/helpcenter
How long does it take for Lazada to refund?
For example, if you used a credit card to purchase the item, Lazada will take 1 – 3 working days for the refund to be processed to your card. Then, it would take another 5 – 15 working days for the bank to process the said refund and reflect it in your statement.
For more Questions and Anwers please visit: https://invol.co/cla0asc
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