You have purchased a new enhanced NFC Touch ‘n Go Card (BUY TNG NFC card) or you may have several old Touch ‘n Go cards which are DORMANT or INACTIVE and the cards may have some balance that you want to cash out. Now, you can easily request for a refund using Touch ‘n go portal.
And the good news is you can request to receive the refund for your Touch ‘n Go card/s through your Touch ‘n Go eWallet.
The e-Refund form service is offered to customers who have registered their card at Touch ‘n Go Portal. For those who have yet to register, kindly registering the card via the link: https://tngportal.touchngo.com.my/#login
Follow the Steps to get your money from your DORMANT or INACTIVE Touch ‘n Go card to your Touch ‘n Go eWallet.
Follow these simple steps.
Step 1: Go to: https://www.touchngo.com.my/customer-service/erefund/
Step 2: Tap “Touch ‘n Go Card related charges”
Step 3: Tap “Request eRefund payment”
- Make Sure the card the card is registered on MyTouchnGo portal
Step 4: Fill in
• Card Serial Number (MFG No)
• ID Type
• ID Number
Step 5: Fill in
• Full Name
• Phone Number
• email address
• Refund Request: Select “Card Termination“
• Reason Code: “Voluntary Termination“
Step 7: Refund Method
Select E-Wallet: Enter Account No
*Tap on your profile icon in the app. Tap “Edit Info” & answer the Security Questions. You can find your Wallet account number in “Wallet Account No“
Step 8: Submit
Receive confirmation via email
- Refund payment will be processed within thirty (30) days from the date of submission of the refund request.
That is all. Easy steps to follow to get your erefund!
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- Pay with credit card/TNG, earn credit points/rewards.
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