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How to Get a eRefund for your Touch ‘n Go Card: Step by Step

Touch 'n Go eWallet
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You have purchased a new enhanced NFC Touch ‘n Go Card (BUY TNG NFC card) or you may have several old Touch ‘n Go cards which are DORMANT or INACTIVE and the cards may have some balance that you want to cash out. Now, you can easily request for a refund using Touch ‘n go portal.

And the good news is you can request to receive the refund for your Touch ‘n Go card/s through your Touch ‘n Go eWallet.

The e-Refund form service is offered to customers who have registered their card at Touch ‘n Go Portal. For those who have yet to register, kindly registering the card via the link:

Follow the Steps to get your money from your DORMANT or INACTIVE Touch ‘n Go card to your Touch ‘n Go eWallet.

Follow these simple steps.

Step 1: Go to:

How to Get a eRefund for your Touch ‘n Go Card: Step by Step

Step 2: Tap “Touch ‘n Go Card related charges”

Step 3: Tap “Request eRefund payment”

  • Make Sure the card the card is registered on MyTouchnGo portal
TNG erefund 2

Step 4: Fill in
• Card Serial Number (MFG No)
• ID Type
• ID Number

Step 5: Fill in
• Full Name
• Phone Number
• email address

TNG erefund 3

Step 6:
• Refund Request: Select “Card Termination
• Reason Code: “Voluntary Termination

Step 7: Refund Method
Select E-Wallet: Enter Account No
*Tap on your profile icon in the app. Tap “Edit Info” & answer the Security Questions. You can find your Wallet account number in “Wallet Account No

TNG erefund 4

Step 8: Submit
Receive confirmation via email

  • Refund payment will be processed within thirty (30) days from the date of submission of the refund request.

That is all. Easy steps to follow to get your erefund!

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